1 reviews | Active since Oct 2012
Disconnected, reconnected, disconnected, cancelled
On 6 March 2015 my service at home was disconnected due to non-payment. Were it not for the character limit, the issues of payment would be explained at length, importantly though, I accept and understand that I am responsible for the bill and that it is not telkom's responsibility to keep me informed of its status. Cut off 6 March, bill settled 10 March, reconnected 11 March, no internet 15 March (fault reported), 16 March technician promises fault will be resolved, 17 March completely disconnected, 20 March fault recorded as being repaired and service restored, 20 March telkom store Canal Walk state that my service has been cancelled due to non-payment. 21 March call accounts dept 8 times between 09:30 and 12:00 to repeatedly hear that I have called out of normal business hours and that the accounts department is only open Monday to Friday blah blah and Saturday between 09:00 and 12:45pm. Telkom, I work from home, I have now spent an obscene amount of money on data through a mobile service provider, which of course you will not pay back. Please confirm that my service is no longer connected, and that my account is in credit. Then please do not connect me again!
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM97839.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM97839.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
