Disconnected problems

Having internet problems. Call telkom technical support for help and they say our line status shows 'Disconnected', and we must go through to Billing department and sort it out before they help us. I'm put through to Billing and they say the line shows active and no billing issues, and they put me back through to technical who again say line shows disconnected, who put me back through to Billing who say is active, and they put me back through to technical who again say line shows disconnected, who put me back through to Billing who say is active, and they put me back through to technical who again say line shows disconnected, who put me back through to Billing who say is active who put me back through to technical support.... <br> <br> You see what I'm getting at...and we still have internet problems.