Disconnected pre-paid Telkom landline despite "upgrade" request

Sadly another bad review for Telkom. Have been struggling to get my telkom line reactivated. Telkom advised they were discontinuing copperbase pre=-paid lines and we could upgrade "free of charge". I phoned in to do this on 30 April. New wifi phone was supposed to be delivered in +- 4 weeks. They confirmed the existing line would continue. Unfortunately this was not the case, The number was discontinued, no new phone delivered, When I tried phoning 8 calls later, I am sent from pillar to post, This line is installed in my Moms retirement village home and I thought somebody that I spoke to would help rather than posting me around. To date 2 weeks after my first attempt and calls, even pleading did not do the trick, I am still non the wiser