Disconnected my line wrongfully!!!

I have reported a slow adsl line on the 11.01.19. I recieved a call a few days later with a consultant who tried to assist in solving the issue. However the consultant said that a technician needs to be sent out. I said that is fine but please note that I work from 8-5 and weekends I am free. She has told me that she has made a note of this on her system regarding my working hours. A technician was sent out on monday (28.01.19) during working hours, who claims that she tried calling me but didnt. Then she finds a fault (ISBC or IMBC) and decides to DISCONNECT my line and internet because I wasnt reachable! I called numerous times to telkom explaining my problem but I get no result because apparently it has been "handed out". I currently still do not have any line or internet access. Do these technicians not understand the impact it can have on a persons life by disconnecting the internet and landline? Who authorized this person to do this? Due to this I had to spend so much money on data and calls! Is telkom going to reimburse be this money for their mistake and for the days they have disconnected me? I WANT MY LINE CONNECTED IMMEDIATELY! THIS IS A SERVICE I PAID FOR AND MY ACCOUNT IS UPTO DATE! How can this company be so unprofessional! After this issue is sorted out i am cancelling all accounts with this pathetic company!