DISCONNECTED MOBILE, UNACCEPTABLE ESCALATION RESPONSE TIME

<p>DEAR HELLKOM, WHY WAS MY MOBILE DISCONNECTED WHEN SPECIFICALLY DIRECTIONS WERE GIVEN TO CHANGE THE CONTRACT PHONE TO PREPAID. I CANNOT CONDUCT MY BUSINESS, NOR USE MY INTERNET BANKING BECAUSE I HAVE NO ACCESS TO ONE TIME PINS. WITH THIS YOUR SUPPORT STAFF ARE COMPLETELY INCAPABLE TO RESTORE SERVICE TO MY SIMCARD. I WORK IN SOFTWARE, I AM NOT AN IDIOT TO HOW THE PROCESS WORKS, YET THE STAFF MEMBER ASSIGNED TO MY ISSUE HAS NOT EVEN GIVEN A RESPONSE ON THE SYSTEM. I WANT MY CASE ESCALATED TO A MANAGER WHO WILL BE ABLE TO PROVIDE ME WITH A WORKING SOLUTION ASAP.</p>