AH
Ashley H

1 reviews | Active since Sept 2012

15 Dec 2018, 10:24

Disconnected line without any warning - struggling to get reconnected.

My line was disconnected without any warning. The only thing I had received is the monthly invoice. The same day I made full payment of the outstanding amount. I called customer service and sent through proof of payments - but each time got told the same story of automatic system for reconnecting lines - and latest it would be reconnected Saturday morning. Now I'm still waiting. Now I get told 48 hours - but of course by then customer service will be closed until Tuesday morning - so if something doesn't work - I'm stuck for even longer.

Any other business - bank transfer reflects the same day or at most the next day. Telkom - the first opportunity I get to leave and join another fibre operator - I'm going.

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