Disconnected Line Passing the Buck

My phone was disconnected in April 2015 and went to report it at Maponya Telkom and I was ask to bring the document that I was given when I paid in December 2014 and I did that,no one could help me.I decided to log on the Internet,I got the Ref No (367CRZ070515) on the 07 May 2015.since then I have been phoning, everyone that picks up the phone will pass my call to someone else and so on.I think there`s a lot of incompetence in this institute.On 13 Aug 2015 I phoned again they were passing the buck pushing me form pillar to post and holding on the phone for more than 45 minutes still my problem was not solved until now I am very upset of doing the same thing over and over again.<br> <br> Now according to the company policy The WAYA WAYA is not to be suspended for the period of one year but mine was suspended in three months saying I did not recharge.I can only recharge when I want to.Is there anyone who can Help me to convince Telkom people to Help me,I will appreciate that.<br> <br> Regards <br> <br>