Disconnected landline due to Telkom error

<p>On 23 October I wrote a letter to Telkom Customer Services at Private Bag X75, Pretoria, asking that my ADSL line be disconnected. I wished to keep the landline, but no longer wanted internet service. I received no reply.</p> <p>I am 80 years old, so standing in queues is difficult. In February 2017 I visited the Walmer Park, Port Elizabeth Telkom Customer Service branch and repeated my request. The assistant could not find a record of my request for the ADSL service to be discontinued, but started the process.</p> <p>He asked if I still wanted to keep the telephone line, and I confirmed this. I was due to pay my telephone account, but he suggested that I wait until the ADSL had been disconnected, and any related costs had been added. I therefore did not pay my account on that day.</p> <p>The next day I discovered that my landline had been disconnected. I contacted Telkom and was told that it was because I had not paid my account. I explained what had happened, and subsequently paid the amount on the current invoice, but my line was not reconnected. That was on 13 February 2017.</p> <p>Another visit to Walmer Park resulted in my being given a reference number 120617-51 and I received a follow-up SMS to say that my new landline would be installed on 7 March 2017, and a new number allocated</p> <p> </p> <p>I do not want a new number - I merely want the Telkom error corrected, and my landline reinstated.</p> <p>I am particularly disappointed that Telkom cannot take responsibility for their error!</p>