DE
Dylan E

1 reviews | Active since Jun 2012

14 Apr 2016, 16:31

Disconnected from Neotel for this???

I cancelled my Neotel subscription because they took over a week to fix my internet - This was after a substantial amount of downtime but at the end of the day their customer service sucked.<br> <br> I have now been waiting almost a month for Telkom to install my line?<br> <br> Initially it takes 7 working days to get a booking date - it's fine as I was told about it from the beginning.<br> Between the booking and booked date my phone was ****** so i called telkom to make sure they call on that number should they need. <br> The day of installation i made sure someone was at my house to assist with letting the person in and out. By lunch time i realised i had not been contacted so I called and was informed the technician had not been there but would be between 7am-5pm. Cool. I get home let the person go and wait from 2pm. 5pm i call Telkom and get told a technician was there at 9am and 3pm but couldn't reach me - turns out they had my old number...<br> Today i made sure someone was at my house again. I called around lunch time and was reassured someone will be there between 7am-4pm. By 4pm no-one arrived AGAIN! I called and was then informed there is a strike.<br> <br> Not even your client yet and it's this bad. Nice

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Replies (1)
Telkom
Telkom's reply14 Apr 2016, 19:00
Official
Hello Chucky88,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM223741

Regards
Luleka
Telkom Social Media Team