Disconnected from my home Fibre service

I am very disappointed and angry at the way Telkom treats it's customers. I have been disconnected from my home Fibre since yesterday and the service centre I have been calling is not providing any help. They cannot guarantee a turnaround time and all they are saying is that they are sorry for the inconvenience but I am paying for services that I am currently not receiving. They tell me they cannot guarantee a turnaround time on when this issue will be resolved and I am not even sure if this issue is being attended with the urgency that it deserves. I don't think I can recommend their services to anyone after the services I have been receiving.