Disconnected for R20

I have a contract with Telkom and in September they tried to take their debit order on the 30th which failed as money only reflected in my account on the 31st, they did not attempt to take the money again and instead I was told at Telkom to go make payment at the pick and pay when we asked them to print out a statement for me. The required payment amount was the same as my monthly installment. Payment was made, a week later Telkom disconnected both my contract phones for myself and my husband I am unable to make or receive calls and messages log onto banking apps buy data do anything to connect me to important matters we are only able to call Telkom and when I call to inquire they tell me I have spent over my limit I owe them 200 which was not stipulated in the contract anywhere my contract is fixed so I can not go over any limits .I was told to make 20 rand payment because of some imaginary “credit limit that covers some of the 200 owed to reconnect my services which We paid R30 on Monday the 17th October it’s now Thursday the 20th and both phones still do not pick up any signal, I can only make calls but when I call Telkom it says my services have been disconnected and I can not get through to a consultant I’ve been calling since yesterday afternoon tried again this morning. Nothing. I am very irritated as I feel what Telkom is doing is against CPA and *******, I have been ******ed by telkom and have not received service from you this month because you have *******ly charged me extra which makes no sense. I am unable to receive calls which is impacting my life negatively as I have a toddler in preschool and the preschool needs to get ahold of me if an emergency occurred at school. We cannot connect to anything myself and my husband which creates such a problem for daily life. We are now on a hello Peter because we cannot even get ahold of Telkom *********** staff.