Disconnected due Telkom incompetency

For 2 months now had issues with debit order being deducted and when it didnt deduct I made payment via EFT, but on both occasion my account still got suspended. You wait forever on line to speak to a consultant, who is limited with the assistance they can give as everything gets escalated to who, I do not know but does not get resolved. They give you e-mail addresses for individuals to assist you mail and they do not even get back to you. This organisation is really poorly run and only Telkom know what they are doing in there offices.