Disconnected and Fined for owing R54

Firstly, I am a regular paying customer to Telkom. <br> After i figured out myself that my phone line was suspended I called the Telkom service centre. <br> The consultant told me the line was suspended due to unpaid account. <br> Even she was shocked when she discovered my line was disconnected over R54. She then informed me that the limit is R50 which is roughly 8% of my monthly account..after which without notice they disconnect your line. <br> I work freelance and need internet to work. As this was the first I knew about the overdue amount I paid it immediately. <br> Then called back and was informed that they cannot reactivate my line. <br> I was left without internet to do work for 3 days and have now received my latest bill reflecting a fine amount in excess of R200 as well for this disconnection.<br> <br> There was no forewarning, no ability to reconnect and now a fine that is 400% of what was owing.<br> Which also cost me 72 hours of time I could do work for my clients.<br> <br> I cannot believe that this is considered acceptable and would like someone at Telkom to take this up with management and at least remove the fine from my account. <br> <br> Their lack of communication is inconsiderate and unprofessional