Disconnected after paying

I canceled my debit order for my Telkom account and decided to make payments manually. I paid my account in full on the 2nd of September after speaking to one of Telkom's consultants. On about the 15th I recieved an sms saying that my account is in arears, so on the 16th I spoke to a consultant and sent through my proof of payment.

Now on the 20th they decided to disconnect my internet completely without any notice expect for an sms on my router's sim. Why not my cell phone number? Anyway I phoned them up explained everything, sent the proof of payment again and they said to will escalate the issue. After that nothing, I phoned 2 more times, and every time the same "we have escalated it". How is it only escelated now after I sent through everything on the 16th?

But that's how it goes, the client has to suffer while the service provider only says "sorry".

Now I have to wait till the morning and hope that they will reconnect me because their accounts department is now closed.

Poor, poor, absolutely poor service, I paid my account on time!!!