1 reviews | Active since Mar 2017
Disconnected adsl line
<p>On the 28th of Februsry 2017 I recieved an sms from a random number stating the number of my adsl line would be moved to a new service provider in 5 days and I must contact that service provider but the sms did not state what that service provider was.</p> <p> </p> <p>So I phoned telkom on the 29th and stated the message, they said that its nothing and I dont need to worry about it. I spoke to a person on the helpdesk who's name was Ntombekaya. So 5 working days later my line went offline.</p> <p>I now logged another call to get the line fixed. ***</p> <p> </p> <p>Its too much of a coincidence that I recieved that sms and then my line breaks exactly 5 working days later. I really really hate dealing with telkom, the helpdesk takes at least half an hour to answer the phone, they dont have control over their systema and this is why I refuse to setup a debit order with them and never will.</p> <p> </p>
Spent half an hour on the line with telkom this morning. They decided to move my ADSL line into a holding pool. I did not request this and they cannto supply any information as to why it happened.
After speaking to techinical they put me through to sales and have apparently moved my line back into the whoesale pool as I own the line personally again.
I will now be down for 24 - 48 hours due to Telkoms incompetence and they cannot tell me why it happend so I can expect it to happen randomly in the future.
Spent half an hour on the line with telkom this morning. They decided to move my ADSL line into a holding pool. I did not request this and they cannto supply any information as to why it happened.
After speaking to techinical they put me through to sales and have apparently moved my line back into the whoesale pool as I own the line personally again.
I will now be down for 24 - 48 hours due to Telkoms incompetence and they cannot tell me why it happend so I can expect it to happen randomly in the future.
So now the service tech named Nathan has closed the call even though the line is still suspended and not working.
I called the helpdesk again and they cannot reopen the call so I have to log a new one if I want assistance.
Telkom you are a complete Joke lets see if the line actually starts working on monday, I have already been in contact with speednet this morning to see if I can get Telkom out of my life completely.
So now the service tech named Nathan has closed the call even though the line is still suspended and not working.
I called the helpdesk again and they cannot reopen the call so I have to log a new one if I want assistance.
Telkom you are a complete Joke lets see if the line actually starts working on monday, I have already been in contact with speednet this morning to see if I can get Telkom out of my life completely.
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
This tracking number you supp**** cannot be traced on your telkom site. noone has contacted me this morning regarding the lack of service. I have logged the call again this morning hoping telkom will actually help this time around and not just close the call cause its friday.
This tracking number you supp**** cannot be traced on your telkom site. noone has contacted me this morning regarding the lack of service. I have logged the call again this morning hoping telkom will actually help this time around and not just close the call cause its friday.
435CRK130317 is the new call reference as the one you supp**** does not exist. Sorry for any inconvenience caused to you for a service I pay for that you cannot support properly.
435CRK130317 is the new call reference as the one you supp**** does not exist. Sorry for any inconvenience caused to you for a service I pay for that you cannot support properly.
Good day
we have tried contacting you. We did send you an email. The line is active and we do pick up a sync of the modem
thank you'
Regards
Telkom Social Media Team
Best regards,
Good day
we have tried contacting you. We did send you an email. The line is active and we do pick up a sync of the modem
thank you'
Regards
Telkom Social Media Team
Best regards,
Thank you I can confirm that the line is finally working now. Thank you Telkom. Even more big thank you to Hellopeter as the normal chain process was not working for me
Thank you I can confirm that the line is finally working now. Thank you Telkom. Even more big thank you to Hellopeter as the normal chain process was not working for me