Disconnected account incorrectly

I have been a Telkom client for a few months. Recently Telkom contacted me to upgrade my line which I agreed to. Included with this was a DSTV explorer. Its been approximately 6 weeks and I still do not have the DSTV explorer. I have now been informed my line has been suspended. How can you suspend a line for a paying customer that has been paying via debit order since the contract agreement with Telkom ? <br> <br> As for trying to make contact with Telkom. I dialed 10210 as requested by Telkom's website. I held for 24 minutes in hope that someone might pick up the phone. This did not happen. I called 4 different branches and not a single person answered the phone. For a telecommunications company this is shocking customer service. <br> <br> All I want is for someone to explain why my line was disconnected and how you are going to resolve this. Where is my DSTV explorer and why it was not delivered as promised.