kS
kyle S
1 reviews | Active since Nov 2017
14 Nov 2017, 10:03
Disconnected
I am absolutely disappointed in the service i have received from TELKOM. I have made a payment to them via EFT way before my due date as i do every month. They told me they have not received proof of payment. After receiving the first sms i contacted the call center spoke to an agent who gave me an incorrect email address to send in my proof of payment. I then contacted and was advised that it would take 72 hours to be resolved. I waited 4 days and still no response. I spoke to live chat agent who advise it would take 72 hours, i advised i have waited 4 business days. The agent advised "oh sorry it would take 7 days ". I then woke up to find my phone DISCONNECTED. I run my business from my phone and i am loosing money due to this!!!. Its really really poor service.
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
15 Nov 2017, 11:16Hi Kylestevens,
Thank you for making contact with us, we tried contacting you with no luck.
Please be advised that an amount of R-1,261.20 has been allocated on the system, the current amount due is R1,341.98 due on the last day of the month.
Both numbers are now active.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply15 Nov 2017, 11:16
Official
Hi Kylestevens,
Thank you for making contact with us, we tried contacting you with no luck.
Please be advised that an amount of R-1,261.20 has been allocated on the system, the current amount due is R1,341.98 due on the last day of the month.
Both numbers are now active.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
kS
kyle S's updateReviewer Update
15 Nov 2017, 13:59Hi Launa,
Thank you for your quick response, however this is not good enough as my phone has been off for 24 hours and this impacted my sales as I am a sales agent and i lost a full days work not to mention the numerous broken promises i have been told that this matter would be resolved.
How am I going to be compensated for the days lost of work?
Looking forward to hearing from you.
Kind regards,
Kyle
kS
kyle S's update15 Nov 2017, 13:59
Reviewer Update
Hi Launa,
Thank you for your quick response, however this is not good enough as my phone has been off for 24 hours and this impacted my sales as I am a sales agent and i lost a full days work not to mention the numerous broken promises i have been told that this matter would be resolved.
How am I going to be compensated for the days lost of work?
Looking forward to hearing from you.
Kind regards,
Kyle
kS
kyle S's updateReviewer Update
20 Nov 2017, 13:37hi there,
I have not received a response from you guy .
kS
kyle S's update20 Nov 2017, 13:37
Reviewer Update
hi there,
I have not received a response from you guy .