Disconnected

<p>This is unacceptable.... We changed our banking details on our personal home Telkom line in November. The line and phones on the contract was working fine and we experienced no problems. After a while we keep getting messages that our data ran out. We keep buying data and it will work fine for a while and then the message would pop up again and eventually stopped working.</p> <p> </p> <p>After long frustating phone calls and numerous visits to the Menlyn store we found out that ALL our lines were suspended. This was due to insufficeint funds and the payment not clearing on the previous bank account that we no loger use.</p> <p> </p> <p>We made payment immediately and cleared the payment so that it could reflect immediately. It has been about 7 working days since the payment and our lines are still disconnected, This includes 3 phones and 2 internet connections.</p> <p> </p> <p>We are running a business from home and have to spend thousands on alternative connections, this is a major delay and we are losing productivity because of this. I have logged numerous complaints and have attached the POP everytime when visiting the store.</p> <p> </p> <p>We have even considered cancelling our service but was in formed that we still have 8 months outstanding on our contract.</p> <p> </p> <p>The mistake was not on our side and yet we are the ones that has to deal with this</p> <p> </p> <p>Please assist: ********** 635 or ********** <p> </p> <p>Thanks</p>