Discgusting putrid lack of interest in clients

It has been over TWO WEEKS since I laid my complaint, someone rep**** to my initial complaint to let me know that I will be contacted. No one has contacted me as yet.<br> I am disgusted by the treatment that I am going through. I have called numerous times and held on for over hours in total. I am normally a very patient person however Telkom has broken that aspect. I can NEVER get through to sales no matter how long it takes, and when someone calls me, it takes a few minutes of silence before they speak to me. Now I have been debited with a large sum of money and no one has contacted me/followed up with this. I was told that only if I receive my device before the 15th will it be debited. PLEASE GET THINGS IN ORDER AND CONTACT ME URGENTLY !!!<br>