Disatisfied customer

On the 2nd of May 2021 I visisted Telkom Cavendish Branch in Claremont Branch to submit documents needed for a cellphone contract that I lost.I then had to wait to be sent the claim form. Days and weeks passed I did not receive the claim form and there was no communication either. I constantly had to be the one that visits the branch to do a follow up on when will I receive the claim form.A consultant named Ibrahim who is always willing to assist phoned the insuarance claim department and we were assisted by Noviwe who directed me to a link to follow steps in order to receive the claim form and I did with a reference number 54988. Ibrahim then informed me that the matter is out of their hands now ,he provided me with a whattsup number to do a follow up on regarding the claim.Up until this day there is no up date nor communication, I do not know how far the process is. The cellphone number provided is not helpful,the callcentre *** rings with no answer. No one responds to the e-mail which is ***. Policy number: ***

I am reachable on; contact number :***/ ***

Zandisile Sitshongo