Disastrous service

Terrible ,disastrous, pathetic is the only way to describe Telkom mobile! It's been a month since my stepson's cellphone numner has been locked. He did the R200 outstanding payment, sent it to the relevant department, etc After numerous calls from his father's phone, his sisters as well as sending emails, still nobody understands the problem that his phone is blocked and thet say it's suspended. The more we tell the call centre operator that he cam't make or receive calls, the more they want to speak to him. When giving them an altenative number, they insist on speaking to my stepson. As we are living 30km apart, it's impossible to be with him when Telkom decide they want to phone him. I have proof of 3 reference numbers I got only this week alone. Nobody is getting back to us. In the mean time if he has an emergency, he won't be able to phone. Wonder what Telkom will be saying if his life is in danger or worse as he is staying on a farm, far from town.