DISASTROUS service

I did an in store application for a new cell phone contract and a WEEK, later my application is 50% complete.<br> This is RIDICULOUS!!! I called the store and spoke to the consultant Anna who assisted me and she has no idea what is happening with my application, all they know is that is is 50% complete, whatever happened to doing a FOLLOW UP and INFORMING your customer, the service at Telkom ( telephonic and In store) is PATHETIC.<br> How is that you have branches but the staff is not able to fulfill customer requests, everything must be sent \back office"and no one seems to know what is happening in the \""back office\"".<br> I WANT my application to be finalized ASAP"