Disaster with upgrade - Hellkom

I have a 80gig data contact, the sales department contacted me telephonically in November 2025, I agreed to upgrade to the 120 gig deal. This was not done. Have called the call centre, the agents are clueless and dont even know what time the different departments operate and they can not explain what happened. They just shift the blame and all of them give you a different story. No consistency, no willingness to help. Went to a telkom store today and they say they cant help...no surprise there...