Disaster on instillation 05/09/2017

Telkom came to install my landline and ADSL on 05/09/2017. Not only do I have no service but they managed to cut off my neighbors landline and ADSL whom works from home. He is furious as he is losing income. I logged a fault 182AWK050917. Thank you Telkom for sending me a sms on 06/08 my service has been activated on 05/09 and will be billed from that day. My service is NOT active and I will refuse to make payment. I had spent close to R200.00 on airtime phoning Telkom being told my line is syncing my service is working. Both me and my neighbor has no service of any sort. The technicians that had been there clearly messed up.