Disaster if you have a problem with Telkom

Telkom is a disaster if you have a problem. At a Telkom store the guy that helped me apparently ticked a wrong box and I was billed more than R3000 more. I reported it when I received my bill. I am in rural area and had to go to a Telkom store to do that. That is now more than a moth ago. I went two more times to the store and phoned three times. I have case numbers and promises. The money was deducted and still no one can fix the problem. In this month I spent more than 8 hours, either holding on the phone or standing in line at the store. Woe can that be!!!!