Disaster

I had an issue with my phone 3 months earlier of data disappearing. Had to restore my phone with factory default more than once. After 3 months of complaining, numerous calls and emails, all of a sudden the data did not disappear any more. With no feed back from Telkom regarding the reasons why it disappeared in the first place. I recently added a WiFi router to my contract. After receiving it, we had a 2Gig bonus for activation. This 2 Gig all day data disappeared withing 2 hours. The only thing the call center guy told me was it was internet usage. I told the call center that no one was using the router, to date no feedback. This was July 2017. This weekend the router suddenly gave a out of bundle notice (We have a 5 Gig all day and 5 Gig night surfer contract). After my call being dropped twice will following up on this, I received the data usage details. Night surfer usage was subtracted from my all day data. After confronting them about this, the lady told me I need to reboot / restart my router after midnight for the night surfer to kick in. This is not stated anywhere in small print, website, or upon selling the router to you. So I tried this, still I can not connect to the WiFi and I know I have data available. I called the call center again. The lady told me due to no Telkom tower in my region we can not access Night Surfer data. I repeatedly asked the sales lady regarding this, because we had the same issue with my phone contract. She said it will be the same as with all day roaming via the MTN towers. To date no reply received from the "follow up" team. I am definitely cancelling my contract as soon as it is completed. I will not recommend Telkom to anybody in future. This is very sad to pay for a service and they just catch you around every corner.