Disappointment in Telkom Service

I am very disappointed that telkom's service delivery is not on point. I app**** for a Samsung galaxy ao2s on contract. The application was successful and the parcel was said to be delivered to me within 7-14 working days. I have been tracking the parcel on courierIT. From 05/07/2021 the pacel was being delivered to date. According to courierIT 0n 06/07/2021 "contact not available" but i never received any calls from telkom on that date. On 06/07 to 23/07 there has not been a single form of communication regarding the whereabouts of my parcel. When i track my parcel with courierIT, it says that the parcel was returned to the sender with the waybill. The question is, where is my parcel and why should i be following up on this matter for updates. Mind you there is a contract cancelation fee applicable for the first 12 months but our orders take forever to reach us and we end up doing the runarounds as customers.