Disappointment

On the 17th of September ar appromximately 09:38 had called Telkom because i had an issue i needed to resolve regarding my account. I was unfortunately attended to by a Lady called Hermina Thumbuni who to this day left me shocked as to how she in her capacity has no manner in which to handle a clients objectives. I am unsure of any interactions she must have had in the past with the rest of her other clients but in my experience she has not customer service centric. I am writing this to express how disappointing the service i have recieved where she was very rude in answering any of the concerns i had regarding my account, i had to request her manager who had been busy for over half an hour, i might not recall the entire conversation over the phone but she was extremely rude and started raising her voice at me, till this day no one from her superiors has given me call, despite my request. I was given a reference number *** with no follow up as i had logged a complaint against the Young Lady. If this is how you train your pupil as an organization, it is truly deafning to have someone in a company as reputable as yours.

I expect to contacted with a way forward regarding my experience