SN
Sanoshen N
1 reviews | Active since Apr 2017
22 Apr 2017, 16:29
Disappointing Value
<p>i have a 10mbps line for which I pay a crazy premium simply due to being "uncontracted". </p> <p>My download max line speed for the past weeks have been in the range of 2 to 4 Mbps!!! Watching streaming TV is a nightmare and extremely frustrating! </p> <p> </p> <p>The call centre is not sure what the problem is so further investigation is required. </p> <p> </p> <p>While i understand that things go wrong from time to time, I find it unacceptable to be charged for service not rendered in terms of what I actually pay for. </p> <p> </p> <p>And a stable internet connection is a must these days, right!</p>
Helpful (0)
Replies (10)0
Replies (10)
Telkom's replyOfficial
24 Apr 2017, 08:58Good Morning Sanoshen ,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply24 Apr 2017, 08:58
Official
Good Morning Sanoshen ,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
SN
Sanoshen N's updateReviewer Update
24 Apr 2017, 21:01Looks like time to shop around for another Provider. No contact was made with me today to resolve the issue, and needless to say, the issue still persists. You are not providing the service which you are very happy to charge me for Telkom.
I wonder how many days you will give me to resolve a payment issue if I didn't pay you!
SN
Sanoshen N's update24 Apr 2017, 21:01
Reviewer Update
Looks like time to shop around for another Provider. No contact was made with me today to resolve the issue, and needless to say, the issue still persists. You are not providing the service which you are very happy to charge me for Telkom.
I wonder how many days you will give me to resolve a payment issue if I didn't pay you!
Telkom's replyOfficial
25 Apr 2017, 13:32Hi,
would you please send us the affected service number via private message for us to assist with your query.
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply25 Apr 2017, 13:32
Official
Hi,
would you please send us the affected service number via private message for us to assist with your query.
Regards
Garreth
Telkom Social Media Team
Best regards,
SN
Sanoshen N's updateReviewer Update
25 Apr 2017, 13:53***
feel free to call me on my cell, if u need anything further.
SN
Sanoshen N's update25 Apr 2017, 13:53
Reviewer Update
***
feel free to call me on my cell, if u need anything further.
SN
Sanoshen N's updateReviewer Update
27 Apr 2017, 08:51Good morning,
Your technician contacted me yesterday saying the issue was resolved, and that he tested it himself. He received speeds of 6mbps.
Sadly, when I test I only get up to 4.6mbps on 10mbps line.
This is is far from the between 7 and 9 that I was getting.
This really sucks!
SN
Sanoshen N's update27 Apr 2017, 08:51
Reviewer Update
Good morning,
Your technician contacted me yesterday saying the issue was resolved, and that he tested it himself. He received speeds of 6mbps.
Sadly, when I test I only get up to 4.6mbps on 10mbps line.
This is is far from the between 7 and 9 that I was getting.
This really sucks!
Telkom's replyOfficial
28 Apr 2017, 08:15Hi,
I have made a change to the service now and the line is currently synching at 10Mbps. Would you please monitor and advise if there is any change to the service or if it is still the same. If there is no change we will have to re-report a fault to have a technician attend again.
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply28 Apr 2017, 08:15
Official
Hi,
I have made a change to the service now and the line is currently synching at 10Mbps. Would you please monitor and advise if there is any change to the service or if it is still the same. If there is no change we will have to re-report a fault to have a technician attend again.
Regards
Garreth
Telkom Social Media Team
Best regards,
SN
Sanoshen N's updateReviewer Update
28 Apr 2017, 11:54Hi,
Thank you for trying.
I have run a few tests of my own, and have found that when streaming local content with the albeit low download speed, eg, ShowMax, there is low to no buffering. However, when streaming content from non local content, there is a lot of buffering.
I then ran a TraceRoute (to non local server) and the result was a bit excessive in terms of latency.
Is there any way to improve the quality that I am receiving in this regard?
SN
Sanoshen N's update28 Apr 2017, 11:54
Reviewer Update
Hi,
Thank you for trying.
I have run a few tests of my own, and have found that when streaming local content with the albeit low download speed, eg, ShowMax, there is low to no buffering. However, when streaming content from non local content, there is a lot of buffering.
I then ran a TraceRoute (to non local server) and the result was a bit excessive in terms of latency.
Is there any way to improve the quality that I am receiving in this regard?
SN
Sanoshen N's updateReviewer Update
28 Apr 2017, 17:46Garreth! You are the man!
I just did a test and I am getting download speed of 8.6mbps. Brilliant stuff. Thank you.
Please do still provide me with feedback on the latency query, please?
thank you very, very much.
SN
Sanoshen N's update28 Apr 2017, 17:46
Reviewer Update
Garreth! You are the man!
I just did a test and I am getting download speed of 8.6mbps. Brilliant stuff. Thank you.
Please do still provide me with feedback on the latency query, please?
thank you very, very much.
SN
Sanoshen N's updateReviewer Update
04 May 2017, 20:57Hi.
what is causing this?
my line speed is back to between 3 and 4.5mbps!
can this problem be sorted once and for all?
please?
SN
Sanoshen N's update04 May 2017, 20:57
Reviewer Update
Hi.
what is causing this?
my line speed is back to between 3 and 4.5mbps!
can this problem be sorted once and for all?
please?
SN
Sanoshen N's updateReviewer Update
05 May 2017, 15:21Hi, Garreth sorted the issue last week, now it is happening again.
Can Garreth help to please solve this issue for me again? I am back getting below 4mbps download speed.
c'mon Telkom, it is weekend again, and I was hoping for some good relaxing tv streaming time.
U need to deliver on the service that u are being paid for.
SN
Sanoshen N's update05 May 2017, 15:21
Reviewer Update
Hi, Garreth sorted the issue last week, now it is happening again.
Can Garreth help to please solve this issue for me again? I am back getting below 4mbps download speed.
c'mon Telkom, it is weekend again, and I was hoping for some good relaxing tv streaming time.
U need to deliver on the service that u are being paid for.