Disappointing, Unprofessional, Over Charging, False Advertising, Poor & Shocking Service.

<p>I signed a 2 yr contract on the 28th Dec 2015 at the Telkom store in Tyger Valley Centre. Huawei B315 LTE, 20gig day + 20gig night @ R399 per month. I always thought that Telkom give their customers the best deals and service. My internet access started the 04th Jan 2016 and only worked the month of January 2016. So in February I went to the store where I have signed my contract and asked to speak to a manager. They rep**** that the manager was busy and I told the Telkom assistant that helped me my situation. He then said that I should come back on another time when Enver Rhodes the sales rep. that did my contract is on duty. Obviously I was a bit annoyed with no one actually helping me. I returned 3 days later and spoke to another Telkom sales rep. Faiz Williams. Faiz then told me there is actually nothing they can do but to log a call for me. Faiz was very helpful in this regard and told me I should phone the customer help line 081 180.</p> <p>I waited for a week and no feedback. I then decided to phone 081 180 only to waste my airtime as I was put on hold on numerous occasions and had to explain my situation to everyone I have been put through. Eventually someone helped me and logged a call. On the 29 Feb 2016 my bank account was debited with - R 752.97 and should be R 399.00. No internet access and I am being over charged.</p> <p>I phoned 081 180 again and I told the lady I logged a call for my Huawei B315 LTE that’s not working and that I have been debited incorrectly. The lady asked for my ID no. and she told me there is no call logged on the system. She said to me a technician will contact me in two or three days. I asked her for the technician’s name in which she rep**** that she couldn’t give one, as Telkoms technicians resign often. What do you say to that?</p> <p> After 2 weeks of the last call logged, I saw 1 missed call and a sms to say I am unreachable on my cellphone. They have all my details on the signed contract including my work number.</p> <p>I then called customer service again and asked to speak to someone superior. She then put me through to a manager Letsegho. I explained to him how upset I was and that I want to stop the debit order because no one is really helping me. Letsegho apologized and told me he will make a note of it and I must be patient. They will call me in 48hrs.</p> <p>It’s now almost the END OF JUNE and no one has even bothered to assist me. I also have been debited for every month so far. Plus I was debited R 412.04 on the 31st May 2016</p> <p>TELKOM SHAREHOLDER AND DIRECTORS, STEP UP AND TAKE INTEREST IN YOUR BUSINESS.</p> <p>YOUR STAFF ARE TRULLY UNTRAINED AND UNPROFESIONAL!</p>