Disappointing service (or lack therof)

<p>I logged a line fault 2 weeks ago (78CRK050916) and a week later received a call to say that in the week to come a technician would come to our home, but he would call first to arrange a day and time. This past Saturday, almost 2 weeks since logging the fault - we get a call through the complex security system from a technician saying he is at our gate. We had no prior knolwdge he was coming so weren't at home. We told him we'd be home in an hour, and he said he'd come back. We rushed home and sat there for the rest of the saturday expecting him to show, but he never did. Incredibly shoddy service as we were supposed to be notified before he actually showed up. He also wasted our day as we were waiting for someone who never had any intention of coming back.</p>