Disappointing service in the Call Centre and Store!

So disappointed with Telkom! I changed my banking details for my debit order on my LTE Wifi package, to this date no debit order has gone off, in store they tell you they cant help, i requested for banking details to do an EFT, they say i cant, they advise me to go to Ackermans to pay and Ackermans say they dont take Telkom payments, my wifi is now suspended as the call center is just as useless and transfer me everywhere but to the right billing department. Numbers provided to me for billing don't exist, what on earth goes on? Is this some kind of plot to put a person further into debt? What makes it worst is that the account number provided doesnt exist on their system but it comes off their statement, I need this resolved Telkom, not another month of running around!