Disappointing service from Telkom/WebAfrica

Web Africa has far become so useless. My internet has been down since Saturday, 26/12/2020. My ticket was logged on the 28/12/2020. We troubleshooted trying to resolve the error but with no luck. We tried to refigure the settings but still nothing worked. I was then told that my query had to be logged with Telkom to Investigate, turnaround time would be 24-48 hours. Its been more 52 hours and Webafrica has no feedback for me, apparently they are waiting for Telkom to give a diagnosis and a way forward. I’m left here unable to work as data is expensive and when I purchase data on my own sinc my wifi is down. I’m frustrated because there is no sense of urgency with every consultant I get assisted by. I’m wasting my data and airtime trying to get assistance or feedback but dololo. I’ve spoken to Lauren Januarie(ref 541608), Imraan( ref 544320), Carmalitet(ref 542365) and Ricardo( Internal escalation ***) and Telkom Ref ***