Disappointing service from Telkom Gateway

Earlier today I went to the Telkom kiosk to activate an integrated sim card with my home ADSL, while I was in the queue, a Telkom consultant came to me to assist. I explained to her what needed to done and she said that I was in the correct queue and that one of the two consultants on the workstation will assist. Minutes later anther male consultant comes to me to try and assist, I tell them the same thing. A few minutes later he returns telling me that they cannot do it as they are only doing queries and new activations.I asked to see the manager and apparently there was no manager there at that time. I was then confused, upset and left.There were atleast 5 more consultants hovering around doing nothing. I then called the call centre who was also surprised by what I was told and tried to assist me. I remember when service was excellent but not anymore.