Disappointing Service from Telkom

I am very disappointed with the service received from Telkom. In April / May I received a phone call - telemarketing - selling me a R99 data deal. I took them up on the offer and it was added to my account. At the beginning of June, I received another call - this time it was to change the packages on two of my contracts as the old ones were falling away. Again, I agreed as it was a better deal. Now there are connection fees which I hope will be once off - be this as it may I do not mind paying. The problem is my account was locked last week Wednesday 12 June 2024. When trying to find out why by calling the number suggested - you just get a whatsapp link sent to you and you cannot speak to anyone. The whatsapp self-service was useless and did not help at all. I then went to a Telkom branch at Mall@Reds Centurion. Martha is the lady that 'assisted' me...by telling me that they were offline. If it was not for another lady in the branch - I think she was the manager - I would not have been helped. This lady - I didn't get her name - told Martha what to do and they managed to tell me that now that I have these additional products that Telkom sold to me, I am above my credit limit, which is set at R2500, and my account is now just over R2700. I was told that they will escalate the issue and give me feedback. The expected TAT was 72 hours. Note, that in this time I cannot use my cell phone at all! Not only that - my two children cannot use theirs either. We can only use it on the home Wi-Fi but not when we are travelling or anywhere else. Today...19 June 2024 I had to drive back to the mall to get feedback as no one let me know what is happening and I still cannot use my phone. I got to see Martha again. Well, that was pointless! I was only told that there is nothing that she can do, I am still in the queue to be assisted and I must just wait. When I insisted that she phone someone and get it sorted out she told me that they....TELKOM....do not have a phone! There is no one that can help. Oh and I must remember that there are LOTS of people with this same problem (great marketing) She kept on interrupting me and had a real, 'I don't give a damn!' attitude. I have children that are working and studying - they are on the road and cannot use the service that I am paying for and this whole mess is Telkom's fault in the first place! Why don't they check if the credit limit is high enough to sell you the items that they constantly phone you about. I told Martha that I would now have to go to hello peter to just try and get some assistance and she just shrugged her shoulders. Really?? I am in the Customer Services industry myself and believe me I know what it is like to deal with irate customers but today I understood how helpless one can feel when someone just doesn't CARE enough to even try. Very disappointed with this service. Oh, and by the way - my account is still locked! Account number: ***