Disappointing service from Telkom

I am highly disappointed as I have been battling to get my fibre move (relocation) effected for the past one and a half months. I have called the call centre on numerous occasions, with calls either being cut or being given misinformation. I logged requests twice and received reference numbers only to find the numbers are not valid when I call back! And requests to be transferred to a manager or supervisor ends in a call being cut or you hang on while no-one answers. It would seem that there is no proper procedures in place or staff are not trained to deal with the process of fibre account relocation's. I have been to the Telkom stores and even the managers of the stores tried assist but with everything running through the call centres and back offices theres very little they could assist with. To date I still have not had my account activated despite Vumatel advising that everything has been set up on their side and that the unit is ready. Telkom just needs to activate my account..literally.. Really pathetic service.