Disappointing service from Telkom and Vumatel

I have fibre internet and Telkom is the Service Provider via the Vumatel infrastructure.

Been without internet for two days now and made close to 10 calls to Telkom. The query has been lodged and referred to Vumatel for investigation and repair.

However, Telkom cannot give me a time frame as to when this will be resolved. Apparently all they can do is update the notes on the system to Vumatel but cannot liaise directly with Vumatel, except to say that somebody will contact me. I have not heard from the technical team at Vumatel nor Telkom, except for the calls that I have been making. Each time I have to hold on for ages and go through a lengthy security check only to be given the same story.

We work from home, so no internet means we are unable to operate. I am extremely disappointed with Telkom and Vumatel who between them cannot resolve the issue and the communication is atrocious. How can there be no communication line between the two if one is the ISP and the other supplying the infrastructure.

Apparently there is also no way to escalate the matter hence me using this service because of the desperation we are in. Vumatel won’t talk to me if I try calling and refer me to the ISP and Telkom say that they don’t know what the problem is and how long it will take and that they are unable to talk to Vumatel. It’s like a circus.

Please can somebody call me and get the problem resolved.