Disappointing service from Telkom

I am extremely disappointed with the way I was treated by your staff. I feel that their behavior was unprofessional and disrespectful. I expected better from your company and I am deeply disappointed with the service I received@Telkom. Debit order went through on the 25th and on the 27th they suspended my phone when I called they told me it takes 48 hours for payment to be allocated. 2 days later when I called again since my phone was still suspended now I am being told about 14 days. How do you take someone's money and suspend they phone for 14 days while you are seating with their money honestly? 2 days in a row I told about an escalation but nothing was done. the consultant even told me that they doing me a favor for escalation query. I requested I call from their manager but nothing. Your service is disappointing to say the least. I am so happy that my contract is end in 3 months.