Disappointing service from Telkom.

How disappointing. I requested that my line be moved at the end of August due to my new residence. From this morning there was no internet activity on my line. After getting hold of an agent on the fixed line chat, I am told it has been suspended and need to phone 10213. After a 25 minute wait to speak to an agent I am told that the line has been disconnected due to my request. When I told the agent that I requested the line to be moved on August 31 only, I was told to hold on for an additional 10 minutes on the phone. When I was eventually helped again, I was told that at some point today, someone will call me back but there is no guarantee that my line will be reconnected today.

Absolutely shocking service from Telkom. It is unacceptable that they can not get their information correct. My account is paid timeously and now I sit with no internet access until someone will phone me back. No one has any answers and I have to spend a huge amount of airtime solving the problem whilst I am at work and yet no one has any answers for me.

I will be moving from Telkom immediately.