Disappointing service

I ordered a fiber router and received it over 5 days after I placed the order. The installation was done and I was advised to call Telkom to get the username and password for my internet to be active. I called multiple times holding the line for over an hour at some point.

The first agent I spoke to said the status still shows as though the router is still under delivery so I couldn’t get activated.

Second agent said my account was suspended and I couldn’t get the username because of that.

Third agent said he doesn’t know what the problem is and that the IT department would handle it.

It’s been three days now and I’m sitting here with a router that is basically useless. I’ve only been a client of Telkom for a few days and I’m already dissatisfied with your service.

How difficult can it be to send a client their username and password?? Why is this not done upon installation?? I have the TIN number, reference number and everything you can imagine but I still don’t have access to the internet.