Disappointing Service

Absolute disappointing service from Telkom. I have no connection to mobile devices or wifi devices. The issue started 1 Nov - fault logged - troubleshooted the issue with an agent but was not resolved - on 2 Nov called another agent - and was told to wait 48 hours before the problem could be resolved. Today, 4 Nov, still no connection - called and spoke to another agent - the call cannot be escalated - I cannot talk to a senior and I need to wait 72 hours before this can be resolved - it's unacceptable as I work from home and my daughter is home-schooled. ***.