Disappointing service delivery

Service delivery failure. I have been out of internet service since Friday (30.06.2023) I called Telkom thrice and I was told this has been escalated and it takes 72 working hours to resolve. This is extremely inefficient as I pay you guys timeously every single month and I've been a loyal customer for 9 years. I also spoke to three consultants who were very rude. Noxolo hung up on me whilst waiting on the line. Her manager sisani refused to take my call. I am extremely disappointed with the level of service I received. Please do something