Disappointing service by inexperienced, ill equipped consultants

A perfect example of not paying attention to my gut feeling. Going against my better judgement I decided to sign-up for a reasonably priced LTE deal advertised by Telkom. The consultant at the Telkom store Clearwater Xolani appeared to be struggling with the system. He loaded all my details via the system, then asked me to complete a form manually as it appeared the system was down and then returned to the system again. We were finally handed the modem and said all was in order. The Saturday morning we discovered it was not working as suspected. I then contacted the Telkom customer call centre and was informed that the consultant had not activated the package I had signed up for and I need to call back on Monday as she was not able to assist further. I duly called the Clearwater store on Monday and was informed that Xolani was off sick. Dorcas then informed me the package was activated, and we concluded the call. I then attempted to download the app, which was not very user-friendly, so I called back. Mpho then assisted me to download the app, to which I then discovered an additional number had been loaded to my account. I called back again, and unfortunately Nomsa could not assist me over the phone and informed me that I had to return to the store, which is quite disappointing that with all this technology consultants are not able to peruse my profile and figure out what the issue is. I then duly went into another Telkom store at the Glen. We were greeted by 3 technicians all sitting on their mobile phones. The gentleman, unfortunately I had not gotten his name, accessed my account and was able to deactivate/delete the additional number erroneously added to my account. Unfortunately they were not able to assist me navigate the information on the new app as the other lady who now also got involved only understood the old app. She then shared the "old" app with me, but I was told I could not access it until I was connected to the modem 🤦♀️. Sadly, very disappointed with the service received from Telkom consultants, as they all appear to have insufficient training on their systems and products, and now I am stuck with a product I am no longer interested in using yet obligated to.