Disappointing Service

With a heavy heart I am writing to complain about the no-care attitude of your staff at Telkom. Firstly, I signed up with Telkom nearly two weeks ago. My package included 3 months free Netflix access. I was told that I will receive the link within the week. I still have not received the promised information. Secondly, I requested my package to be upgraded to Uncapped on Monday, 9th September 2019. I was assured that my request will be attended to within 48-72 hours. I called the Telkom call-centre this morning (13th September 2019) and according to them, NOTHING has been done other than logging a case number. I requested the agent to get the store to call me urgently, but here I sit, nearly 45minutes with no follow up done. Seems the culture of Telkom is just to continue passing the buck to another person / department with no solution in sight. I am NOT impressed at all! Only two weeks as a customer and this is how I am treated?!!!