Disappointing service at Telkom

I received many calls and texts over the last few weeks from telkom advising me that I was due for an upgrade. My family and I very eagerly went into the Mossel bay branch to due the upgrade. We waited for quite some before a consultant assisted us only to find out that there was an outstanding amount of R7 on a landline that we had cancelled many years ago. Bare in mind when we cancelled the landline, there was no amount in arrears and nobody contacted us in a space of about 5 years regarding any account queries. When I initially signed up for the above-mentioned contract 2 years ago our account was clear and there were no issues. The consultant who was assisting us said that there is nothing he can do but log a call with customer care. By now we were really frustrated as this was no fault of our own. We decided to ask another consultant as to what else could be done to which she advised the first consultant to write it off as this was an issue with telkom and not our own. We were promised a call after 2 days which we did not receive. Hoping everything would be in order, we drove all the way to the store for the second time only to find out the issues was not resolved. Very disappointed we spoke to a third consultant who promised to resolve the issue and call us once it was done. It's now 10 days later. We have not received a call and there has been no resolve. We are extremely disappointed at the kind of service we've received after many years of loyal business. Perhaps it's now time to take our business elsewhere. Telkom has lost a loyal client over a R7 problem that they've clear caused...