disappointing service and bad customer service

<p>I went to the Telkom store in N1 City ,Cape Town last week where my application was completed and I was promised my broadband installation will be done within a week by Rowena.This was my Christmas gift to my kids especially for their holidays.I received an sms stating the installation will be done only 09/01/2017.When Christmas AND school holidays are over.If Rowena were honest I would have left it and went somewhere else.I tried calling the 10210 no as well as other store numbers but after holding on for more than a hour everytime i got no assistance.I went to the store yesterday requesting to speak to Rowena but she sent a message that she is on lunch.A few seconds later she came out totally ignoring me and went to go assist another customer.The trainee whom i explained my predicament to told me with a big attitude the manager is also on lunch.Then the lady who was whole time sitting there(probably the manager) asked me what my problem is and I explained to her and asked if maybe they can speak to someone to speed up the process.She then just asked me practically screaming "Now what do you want from me .Do you want your money back?'And the trainee standing there with a smile on his face.I asked her the same thing if maybe I can speak to someone She dialled the same no 10210 and I stood there for a long while just holding not getting through , not that i would have been able to hear anything because the music is super loud in the store.This is totally disrespectful and poor poor service.I have never been so disappointed in a company before.If they just showed a little effort i would have been pleased.</p>