Disappointing Service

Hi,

I hope this message finds you well.

I am utterly disappointed with the level of service I am currently receiving from your organization.

On the 02nd of April I had requested for a call back and I was advised that You have requested a call back from Telkom. “One of our agents will be in touch with you shortly. PLEASE NOTE YOU WILL RECEIVE A CALL BACK FROM THE FOLLOWING NUMBER ***”

This call back request was to change my banking details however, as your organization seems to commit to poor CX, indeed I was never contacted.

On the 25th April you attempted to debit on my old account( to no sufficient funds) and I subsequently contacted you on the 26th to address this, of which I was assured that all is sorted.

Apparently my account is with your collections departments which I feel is as a result of your failure to live up to your accountability core value and you did not honor the promise to contact me back.

I will not pay the R200 odd penalty fee for your own incompetence in this instance as I see my current invoice is R1622.59.

Can someone competent from your org call me to sort this out, not your scripted agents.

Very disappointing