Disappointing Service

I received a call from Vumatel this morning at 09.31 asking me to confirm the termination of my fibre line provided by Telkom - termination date today 22 August . I confirmed that I had not requested a termination of my fibre line. Vumatel said they would advise Telkom but I would rather know that I have confirmed with Telkom. I called Telkom and held on for 49 minutes they then ended the call by saying no-one is available to take the call. In total I have called 9 times to try and get through to Telkom, call does not go through. I would hate to get home this evening and find that my fibre line has been terminated. My complaint is that there are such limited ways to get in touch with Telkom for customer service assistance.