Disappointing service

So I have always sung telkom praises until this month. I requested a line transfer from old home to new home. They arrived a day earlier than scheduled and then could only come back a week later . Our line worked for app 24 hours and thereafter has been dead. I have called almost every Second day and have been sms'ing the local telkom fiber guy and still nothing . Plus I am on a 10mps Adsl line package whic is expensive . For the 24hours we had service , my Adsl speed was under 1mps ????