Disappointing Service

I called Telkom call centre on the 13/06/2015 regarding a refund on my Mobile Broadband account, case number ***9. I was advised it would take up to 72 hours for the refund to reflect in my account.A week has passed, no refund.I called your call centre again today ( 20/06/2015) just to be told its not been seen to, oh sorry no one attended to it yet however it has been assigned to a representative on Thursday passed to process it.Apparently I have to wait till next week Monday,Tuesday for a further update,in hopes something will happen, I bet nothing will happen and I will be calling the call centre again.You are so quick to debit money but when you take money wrongly one has to wait and follow up continuously to get feedback -Pathetic.Very disappointed to think we have phone and fixed line broadband with you people,thinking of changing ISP's